At Valen Cook, we are committed to delivering your orders in a safe and timely manner. Please review the details of our shipping process below.
Order Processing
Once your order is placed, it will be processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation via email, followed by a shipping confirmation once your package has been dispatched.
Shipping Methods
We partner with trusted local and international couriers to ensure reliable delivery to your location. The available shipping method for your region will be displayed at checkout.
All shipments include tracking details, which will be sent to you via email once your order has been dispatched.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and the weight of your order. In some cases, promotional free shipping may apply—these offers will be clearly displayed during checkout or announced through our website and newsletters.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment status directly through the courier’s website.
If you have any issues tracking your package, please contact us at [email protected].
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery or receipt. Include your order number and, if applicable, photos of the damaged package or product.
We will investigate and take the appropriate steps to resolve the issue, including resending the item or processing a refund if necessary.
Order Modifications and Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. Address changes can only be made before the order is shipped.
Contact Us
For any questions or concerns about shipping, feel free to reach out:
Email: [email protected]